Returns & Refund Policy
Last Updated: May 6, 2026
At Coataro, customer satisfaction is important to us. We aim to provide a transparent and straightforward return and refund process for all purchases made through our store. Please review the policy below carefully to understand your rights and responsibilities regarding returns, refunds, and exchanges.
1. Overview
Coataro accepts returns for eligible items within the specified return period. We strive to ensure that customers have a smooth and reliable experience when requesting refunds or exchanges.Key Policy Highlights
- Return window: 30 days from delivery date
- Refund processing time: 10 business days
- Exchanges are accepted for eligible items
- No restocking fees
- Returns accepted for defective and non-defective items
2. Eligibility for Returns
To qualify for a return, items must meet the following conditions:
- The return request must be submitted within 30 days of delivery.
- Items must be unused, unworn, and in original condition.
- Products must include original packaging, tags, and accessories.
- Items must not show signs of damage caused by misuse or improper handling.
Coataro reserves the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items may not be eligible for return:
- Worn or washed jackets
- Damaged items caused by customer misuse
- Items returned without original packaging
- Final sale or clearance items (if marked as non-returnable)
4. Defective or Damaged Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Item name
- Description of the issue
- Clear photos showing the damage or defect
5. Non-Defective Returns
Customers may also return eligible items for non-defective reasons, including:
- Wrong size ordered
- Change of mind
- Preference issues
Conditions:
- Item must remain unused and in original condition.
- Return shipping costs are the customer’s responsibility.
- Original shipping charges are non-refundable.
Refunds will only be processed after the returned item has been received and inspected.
6. Return Process
To initiate a return, follow these steps:
Step 1 — Contact Support
Email our support team at: support@coataro.shop
Step 2 — Provide Return Details
Include:
- Full name
- Order number
- Item(s) being returned
- Reason for return
Step 3 — Receive Return Instructions
Our team will provide return instructions and the return address if your request is approved.
Step 4 — Ship the Item
Customers are responsible for packaging returned items securely to prevent damage during transit.
Step 5 — Inspection & Approval
Once received, returned items will be inspected before refunds or exchanges are approved.
7. Return Shipping Responsibility
Customer Responsibility
Customers are responsible for return shipping costs when:
- Returning items due to change of mind
- Ordering the wrong size or style
- Returning non-defective items
Coataro Responsibility
Coataro may cover return shipping costs when:
- Wrong item was shipped
- Product arrived damaged
- Product has a verified manufacturing defect
8. Refunds
Refund Processing
Approved refunds are issued to the original payment method used during checkout.
Refunds are typically processed within 5–10 business days after the returned item has been received and inspected.
Refund Amount
Refunds generally include:
- Purchase price of returned item(s)
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Delayed Refunds
Depending on your bank or payment provider, refunds may take additional time to appear in your account.
If you have not received your refund after 10 business days, please contact us.
9. Exchanges
Coataro accepts exchanges for eligible items.
Exchange Conditions
- Exchange requests must be made within the return window.
- Items must meet return eligibility requirements.
- Exchanges depend on product availability.
If the requested replacement item is unavailable, alternative solutions may be offered.
10. Order Cancellation
Orders can only be canceled before they are processed or shipped.
To request a cancellation, contact us immediately at:
Once an order has shipped, cancellation may no longer be possible and the return process will apply instead.
11. Lost or Missing Returns
We recommend using a trackable shipping service when returning items.
Coataro is not responsible for:
- Lost return packages
- Untracked shipments
- Returns damaged during transit due to poor packaging
Customers should retain shipping receipts and tracking details until the return process is completed.